Salesforce
Service Cloud

With Service Cloud, you can manage customer support requests from different channels such as phone, SMS, social media, e-mail and website from a single screen, and provide a unique experience with a 360-degree view of your customers.

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With a new request in Service Cloud, support workers; You can access information such as the customer's personal information, purchase and demand history on a single screen, make a return call through the channel preferred by the customer, benefit from the information pool regarding the solution of the problem, use fast automation solutions, direct requests to experts when additional support is required, and thanks to this effective infrastructure, provide customers with a shortcut. They can return in time.

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With Service Cloud, customer service managers can monitor employees' activities in real time, direct customer requests to support employees with relevant competencies according to the subject, and increase customer satisfaction by evaluating customer service performance results.

For more resources, you can check out these articles:

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Service Cloud Visual Remote Assistance

Important Innovation to Salesforce Service Cloud: New Channels and Bots

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See you in the next video to see more of what you can do in the world of Salesforce.